DELIVERY, PAYMENTS AND RETURNS

DELIVERY, PAYMENTS AND RETURNS

At Science4Beauty, we want your shopping experience to be simple, convenient and secure. Below you will find the most important information about placing orders, available payment methods, delivery, returns and complaints.

1. HOW DO I PLACE AN ORDER?
   
   You can shop at science4beauty.net in a few simple steps:
   
   1. Select products – add the cosmetics you want to order to your cart.
   2. Go to your cart – check the products, their quantities and the total order value.
   3. Enter your details – fill in the information required to fulfill the order or log in to your account.
   4. Choose delivery – select an available delivery method.
   5. Choose a payment method – use one of the methods available in your cart.
   6. Place your order – click the button indicating the payment obligation and follow the instructions.
   
   After placing your order, you will receive an email confirming that we have received it. After verifying the order, we will send another message informing you whether it has been accepted for fulfillment or if it cannot be fulfilled.
   
   
2. PAYMENT METHODS
   
   You can pay for your order using the methods available in the store, including:
   
   
   • BLIK – if it is available in your cart;
   • electronic payments – via a payment service provider;
   
   
   • credit card;
   • PayPal – if it is available for the given order;
   • Klarna deferred payment – on the terms offered by this provider.
   
   The current list of payment methods is always visible when placing an order. The availability of individual methods may depend on the selected delivery method or the type of products ordered.
   
   For advance payments, please make your payment within 2 days of placing the order. If the payment is not credited or confirmed, we may contact you to clarify the matter.
   
   
3. DELIVERY – COURIER OR PICK-UP POINT
   
   We deliver orders through external courier companies and operators serving pick-up points.
   
   Depending on the store's current offer, you can choose:
   
   
   • courier delivery to the specified address – the shipment will be delivered to the address you provide;
   • parcel locker or another pick-up point – if this option is available, select the appropriate point when placing your order.
   
   
   Available courier companies, delivery types and pick-up points are presented in your cart. The choice may depend on the type of products ordered and the available logistics options.
   
   How much does delivery cost?
   
   You will see the delivery cost before placing your order. Delivery is paid for unless the order meets the conditions for free delivery or a promotion covering free shipping applies.
   You do not need to calculate the shipping cost yourself – it will be included in the order summary before payment.
   
   When will I receive my order?
   
   Preparing the order for shipment takes up to 5 business days from the store's confirmation that it has been accepted. You should also add the delivery time of the carrier selected when placing the order.
   
   If you order several products with different preparation times, the shipment will be dispatched after the product requiring the longest time has been prepared.
   
   After the shipment has been dispatched, check the messages regarding its status and the carrier's instructions.
   
   Receiving the shipment and what to do in case of damage
   
   We do our utmost to ensure that your order arrives safely. However, if the package shows signs of damage, follow the instructions below.
   
   If you receive the package from a courier:
   
   
   • Check whether the packaging is torn, crushed, wet or otherwise damaged.
   • If possible, check the contents of the shipment in the presence of the courier.
   • If damage is found, ask the courier to draw up a damage report.
   • Take photos of the damaged packaging, protective materials and products.
   
   If you notice the damage only after opening the package:
   
   
   • Take photos of the outer packaging, protective materials and damaged products.
   • Keep the packaging until the matter has been clarified.
   • Contact us at hello@science4beauty.net. In your message, provide the order number, describe the situation and attach photos.
   
   If the product arrived damaged or is inconsistent with the agreement, you can file a complaint. We will consider it in accordance with the applicable regulations.
   
   Important: the absence of a damage report drawn up with the courier does not deprive you of the right to file a complaint. However, do not delay in contacting us so that we can clarify the situation as quickly as possible.
   
   The absence of a damage report does not deprive you of the right to file a complaint regarding the product.
   
   Delivery on weekends, holidays and non-working days
   
   We prepare orders for shipment on business days. The standard order preparation time is up to 5 business days from the store's confirmation that it has been accepted.
   
   Saturdays, Sundays and statutory holidays are not included in this period. During holiday periods, long weekends and times of increased shopping activity, order fulfillment and delivery by carriers may take longer.
   
   You should add the transport time specified for the selected delivery method when placing the order to the order preparation time.
   
   If we anticipate a delay, we will inform you of its cause and the new estimated delivery date.
   
   Are you planning to buy a gift or for a specific occasion? We encourage you to place your order well in advance, especially before Christmas, Easter and long weekends.
   
   Remember that delivery on a Saturday, Sunday or holiday depends on the services offered by the selected carrier and the availability of the given option in your cart.
   
   
4. UNCOLLECTED SHIPMENT
   
   If you choose courier or pick-up point delivery, remember to collect the shipment within the timeframe specified by the carrier.
   
   Failure to collect the package and its return to the sender does not automatically constitute a valid withdrawal from the agreement or cancellation of the order.
   
   If you cannot collect the shipment, contact us as soon as possible at hello@science4beauty.net  We will try to determine the possible next steps.
   
   If the shipment is not collected and is returned to our warehouse, we will refund the amount you paid minus the return shipping cost charged to us by the carrier. We do not charge additional penalties for failing to collect the package.
   
   If you want to cancel the purchase, please let us know clearly. Until you receive information that the order has been shipped, you can also contact us at hello@science4beauty.net  requesting to cancel the order.
   
   
5. ORDER CANCELLATION
   
   If you want to cancel the order, contact us as soon as possible before you receive a message that the shipment has been dispatched. The possibility of cancellation depends on the stage of order fulfillment.
   
   If the agreement has already been concluded, further action depends on the circumstances and legal regulations. Cancelling the order does not limit the rights arising from the statutory right of withdrawal.
   
   
6. RETURNS – WITHDRAWAL FROM THE AGREEMENT WITHIN 14 DAYS
   
   If you are buying as a consumer or an entrepreneur exercising consumer rights, you can generally withdraw from an online agreement within 14 days of receiving the product, without giving a reason.
   
   To make a return:
   
   1. Inform us of your withdrawal – write to hello@science4beauty.net. You can use the withdrawal form available in the Terms and Conditions.
   2. Prepare the products for shipment – package them properly so that they are not damaged during transport.
   3. Return the shipment – no later than 14 days from the day you inform us of your withdrawal.
   
   How do I prepare the return shipment?
   
   Please return the product along with the sales document, if it was included in the shipment, and provide the order number or attach a statement of withdrawal, which will make it easier for us to identify the purchase.
   
   If the sales document was not included in the shipment or is not returned with the product, this does not preclude the possibility of making a return. In such a case, please provide details that allow us to identify the order.
   
   Return address:
   
   Science4Beauty Sp. z o.o.
   ul. Poleczki 19
   02-822 Warszawa
   
   Who bears the cost of the return?
   
   The cost of returning the product to the store is borne by the Customer, unless the customer and a Science4Beauty employee have agreed otherwise. 
   
   You can choose a carrier that is convenient for you. Keep the proof of shipment until the return procedure is completed.
   
   When will I receive my refund?
   
   The payment refund takes place immediately, no later than 14 days after we receive your statement of withdrawal. We may withhold the refund until we receive the product back or receive proof of its return – whichever happens first.
   
   We also refund the cost of the cheapest standard delivery method available in the store. If you chose a more expensive option, we do not refund the additional costs resulting from this choice.
   
   We refund the money using the same payment method that was used for the purchase, unless you agree to another method that does not incur additional costs for you.
   
   Can I return an opened cosmetic product?
   
   The right of withdrawal may not apply to a product delivered in sealed packaging that cannot be returned after opening for health or hygiene reasons, if the packaging was opened after delivery.
   
   This restriction applies only to products meeting the statutory criteria. It does not exclude the customer's rights related to a complaint about a product that is inconsistent with the agreement.
   
   
7. COMPLAINTS
   
   If the received product is damaged, incomplete or inconsistent with the agreement, contact us.
   
   You can file a complaint in any form:
   
   
   • by email: hello@science4beauty.net;
   • by letter: Science4Beauty Sp. z o.o., ul. Poleczki 19, 02-822 Warszawa;
   • via the contact form available in the store.
   
   To make it easier for us to consider the report, provide the order number, the product name and describe the problem. You can also attach photos if they help clarify the situation.
   
   We consider complaints regarding the lack of conformity of the goods with the agreement in accordance with the applicable regulations. We provide a response no later than 14 days after receiving the complaint.
   
   In the case of a justified complaint related to the lack of conformity of the goods with the agreement, the costs of repair or replacement, including the costs of collecting the product, are borne by the seller in accordance with the regulations.
   
   
8. CONTACT
   
   Do you have questions about payment, delivery, returns or complaints? We are at your disposal.
   
   Science4Beauty Sp. z o.o.

• • Email: hello@science4beauty.net
  • Phone: +48 695 525 145
  • Customer Service Office hours: Monday–Friday, 9:00–14:00, excluding statutory holidays
  • Address: ul. Poleczki 19, 02-822 Warszawa

The detailed rules for shopping, withdrawal from the agreement and complaints are specified in the [Online Store Terms and Conditions]. In case of any discrepancies, the relevant provisions of the Terms and Conditions and the applicable legal regulations shall apply.